We size the team to your footprint so you only pay for what you need. “Product team (squad)” = the smallest group that can commit an ETA and ship a fix independently.
| Band | Backlog (all severities) | New / month | Suggested Team (FTE) |
|---|---|---|---|
| S (≤5 product teams / ≤8 apps) | ≤ 400 | ≤ 80 | 0.7 TPM + 0.3 SecEng + 0.3 Analyst |
| M (6–10 product teams / 9–20 apps) | 401–1000 | 81–180 | 1.2 TPM + 0.6 SecEng + 0.5 Analyst |
| L (11–20 product teams / 21–50 apps) | 1001–2500 | 181–400 | 2.0 TPM + 1.0 SecEng + 0.8 Analyst |
| XL (20+ product teams / 50+ apps) | 2500+ | 400+ | 3.0 TPM + 1.5 SecEng + 1.2 Analyst |
Throughput guides (steady state): TPM ≈ 120–180 tickets/mo; SecEng ≈ 60–100 closure kits/mo; Analyst ≈ 200–300 records/mo.
Product team (squad): a stable team with its own backlog, on‑call, and release pipeline.
Critical app: production application your customers rely on.
On‑SLO%: % of issues fixed within agreed time windows by severity.